Jewelry Questions & Answers

Start here, and contact us for details about a particular piece.

How do I choose my ring size?

Have the intended finger measured by a jeweller where possible. Read our ring size guide and confirm the sizing system used by the product.

What is the difference between cut and shape?

Shape describes the outline of a diamond. Cut considers its proportions and finish. Read our diamond guide for the four Cs and popular shapes.

How do I care for a gemstone piece?

Care depends on the gemstone, metal, treatments and setting. Follow the product's instructions and read our jewelry care guide for general habits.

Can I ask about a specific piece?

Yes. Send its name or link through our contact page, along with your question.

Where can I confirm shipping, returns and resizing?

Check the store's published policies and the particular product details before ordering. If a detail is not shown, contact us to confirm it, especially for an order needed by a specific date.